FAQ
Here you will find answers to frequently asked questions about our machines, the project process, bespoke solutions, commissioning, training and service. If you have any further questions or would like personalised advice, please do not hesitate to contact us – we will provide you with personalised, solution-focused support.
What is the process for a project when we purchase a machine from HEROLD?
To begin with, we take a thorough look at your requirements, specifications and preferences. On this basis, we design and configure the machine precisely for your specific application, your material and your production requirements.
Customised solutions are one of our particular strengths. Once the planning phase is complete, production begins – from welded structures through component manufacturing, electrical design and software development right through to commissioning. Before delivery, the machine undergoes comprehensive testing and inspection.
Do you also offer training courses?
Yes, we offer training courses for your staff. This can take place as part of a new installation, but also in relation to new materials, changed requirements or any other queries regarding the operation, maintenance and use of the machine.
Do we have to commission the finished machine ourselves?
No. On request, we will set up the machine directly at your premises, commission it and then train your staff. This ensures that the machine is set up correctly and that your team can work with it safely.
We have a very old HEROLD automatic coil-cutting machine. Are spare parts still available for it?
Yes. We service HEROLD machines regardless of their age. As we manufacture many components ourselves, we can usually supply spare parts for older machines without any problems – even if the machine has been in use for over 40 years.
Can you react quickly in the event of a machine breakdown?
Yes. We take the servicing of our machines very seriously. As soon as our customers experience a fault or a machine breakdown, we take immediate action.
Thanks to our own service staff, short decision-making processes and in-house manufacturing, we can respond quickly and provide you with reliable support.
Can I have my existing HEROLD machine upgraded?
Yes. We would be happy to advise you on how your existing HEROLD machine can be upgraded in a practical, efficient and cost-effective manner. The age of the machine rarely plays a decisive role in this regard.
Are bespoke solutions possible?
Yes. We configure and design our machines to suit your requirements, your material and your production process. Bespoke solutions are a key part of what we do.
Our aim is to provide our customers with technically sound and practical solutions.
Can I purchase spare parts, wear parts and other components directly from HEROLD?
Yes. You can source all the spare parts, wear parts and components required for your machine directly from us. We provide a comprehensive range of products – from individual components right through to complete assemblies.
Do you also provide remote support in the event of machine or material problems?
Yes. Many questions and issues can be resolved quickly and easily remotely. We’re happy to assist you by telephone or video conference with any machine problems, queries about materials or settings.
I’m interested in a HEROLD machine. Can I have a look at it and try it out?
Yes. If you’re interested, please feel free to get in touch. We have a machine on site and would be happy to show you our machine concept in person.
On request, we can also carry out cutting tests using your own materials. This will give you a realistic idea of how a HEROLD machine performs with your product.